“We want you to love your streetwear as much as we do. If it’s not fresh to death, we’ll make it right.” – The Reelwear Shop Crew

OUR RETURN POLICY

At Reelwear Shop, we stand behind our pop culture streetwear. If your gear isn’t what you expected, you’ve got 15 days from delivery date to initiate a return or exchange. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In the original packaging

NO RETURNS ON:

Due to the nature of our limited-edition drops, we cannot accept returns on:

  • Final sale items (marked as such at purchase)
  • Custom or personalized urbanwear
  • Any items without original tags

HOW TO RETURN OR EXCHANGE

Follow these steps to keep your return process smooth like your favorite TV show reruns:

STEP 1: REQUEST YOUR RETURN

Email our crew at [email protected] within 15 days of receiving your order. Use the template below to keep it quick:

Subject: Return Request – Order #[Your Order Number]

Hey Reelwear Crew,

I’d like to return/exchange my item:
– Order Number: [Your Order Number]
– Item Name: [Item Name]
– Reason: [Reason for Return/Exchange]
– Preferred Resolution: [Refund/Exchange for Size ___/Exchange for Item ___]

Let me know next steps!
[Your Name]

STEP 2: WAIT FOR APPROVAL

Our team will review your request within 2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if requested)

STEP 3: SHIP IT BACK

Once approved, send your return to:

Reelwear Shop Returns
774 School Street
Waterbury, CT 06702 USA

Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

STEP 4: GET YOUR REFUND OR EXCHANGE

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped within 3 business days after return approval (standard shipping times apply)

INTERNATIONAL RETURNS

For our global fam (except Asia and select remote areas):

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be in USD and may take 10-14 business days to appear on your statement

PRO TIP:

Consider using a trackable shipping service and purchasing shipping insurance. We can’t guarantee we receive returns that get lost in transit.

NEED HELP?

Hit up our crew at [email protected] with any return questions. We’re here to help you keep your streetwear game strong!