Welcome to Reelwear Shop, where pop culture meets streetwear swag! We’re all about keeping your wardrobe as fresh as your favorite TV show reruns. Below you’ll find everything you need to know about getting your gear and what to do if it’s not quite right.

Shipping Info

Processing Time

We hustle to get your order out fast! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx
Delivery time: 10-15 business days after shipping

Free Shipping: Available on orders over $50 via EMS
Delivery time: 15-25 business days after shipping

International Shipping

We ship worldwide (except Asia and select remote areas). International orders may be subject to customs fees – these are the customer’s responsibility and aren’t included in your order total.

Returns & Exchanges

“We want you to love your streetwear as much as we do. If it’s not fresh to death, we’ll make it right.” – The Reelwear Shop Crew

Our Return Policy

You’ve got 15 days from the delivery date to initiate a return or exchange. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In the original packaging

NO RETURNS ON:

Due to the exclusive nature of our limited-edition drops, we can’t accept returns on:

  • Final sale items (marked as such at purchase)
  • Custom or personalized urbanwear
  • Any items without original tags

How to Return or Exchange

Follow these steps to keep your return process smooth like your favorite TV show reruns:

STEP 1: REQUEST YOUR RETURN

Email our crew at [email protected] within 15 days of receiving your order. Use this template to keep it quick:

Subject: Return Request – Order #[Your Order Number]

Hey Reelwear Crew,

I’d like to return/exchange my item:

  • Order Number: [Your Order Number]
  • Item Name: [Item Name]
  • Reason: [Reason for Return/Exchange]
  • Preferred Resolution: [Refund/Exchange for Size ___/Exchange for Item ___]

Let me know next steps!

[Your Name]

STEP 2: WAIT FOR APPROVAL

Our team will review your request within 2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if requested)

STEP 3: SHIP IT BACK

Once approved, send your return to:

Reelwear Shop Returns
774 School Street
Waterbury, CT 06702
USA

Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

STEP 4: GET YOUR REFUND OR EXCHANGE

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped within 3 business days after return approval (standard shipping times apply)

International Returns

For our global fam (except Asia and select remote areas):

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be in USD and may take 10-14 business days to appear on your statement

PRO TIP:

Consider using a trackable shipping service and purchasing shipping insurance. We can’t guarantee we receive returns that get lost in transit.

Need Help?

Hit up our crew at [email protected] with any return questions. We’re here to help you keep your streetwear game strong!